TERMS AND CONDITIONS OR, BEGUR RENTALS, RENTAL CONTRACT FOR TOURIST USE.

It is important that you, the customer, understands and accepts Begur Rentals, terms and conditions before making your reservation.

1st. ACCEPTANCE

2nd. EQUIPMENT

3rd. OCCUPANTS

The booking will only accommodate the maximum number of people defined in the properties characteristics, shown on the webpage. Also, the booking will only accommodate the maximum number of people that the customer has informed us, at Begur Rentals, about. If there are more people then we, Begur Rentals, were informed about then we will have to implement two different protocols; The first, if there is enough room in the property, then the additional personal can stay but you the customer will have to pay the additional costs for the additional personal. The second, if the property cannot accommodate the number of occupants the additional personal will have to be evicted from the property within 24 hours. This is a legal protocol as the properties according to their tourist licenses cannot legally exceed the number of occupants that is registered. Or fines will have to be issued.

4th. NEIGHBOURS

All the occupants of the property have to respect the residents of the surrounding buildings and houses in a 1km zone. This means that no annoying noises or the playing of music at inappropriate volumes after 23:00PM. Begur Rentals reserves the right to cancel the customers rental contract with immediate effect and without compensation in case of breach of these rules out of respect to the neighbours. If police become involved the customer will have to pay additional fines to the local authorities which are independent of our agency of Begur Rentals.

5th. CLEANING

The property will be made available to the customer fully cleaned. The customer must leave the property in a similar conditions. Garbage must be removed, or you, the customer will be fined 250€. This will be taken out of the customers security deposit.

6th. GUARANTEE

The customer will leave a security deposit. This security deposit will be refunded a week after the customer has left the property. The security deposit will be held if there are problems or defects detected at the property after the customer has left the property. This is regarding furniture, equipment, or the property directly itself. In situations of extreme dirt or if the property is left in a mess. The cost of restoring the conditions of the property will be deducted from the security deposit.

7th. DEPARTURE

In signing this rental contract, the customer agrees to vacate the property and return all the properties keys before or at 10:00AM on the day of the customers departure. In the event that the property is not vacated on time, the customer will have to pay a fine. This fine is based on the properties daily price, so it varies monetary.

8th. WATER CONSUMPTION

In case of water consumption conditions by the authorities of Catalonia this is what we will be imposed. Water restrictions in the Catalonia region there is a maximum water consumption per person per day. Which currently according to the legislation enforced in March 2026 is 159 litres per person per day, according to the law approved by the City Council in Begur. In the event that the property has incurred a penalty for excessive water consumption, the fine will be deducted from the customers security deposit.

GENERAL CONDITIONS OF THE CONTRACT

Content

Clause 1: Booking

Clause 2: An outline of the procedure of how the reservation is made by the customer.

Clause 3: Reservation.

Clause 4: Cancellation policy.

Clause 5: Deposit and security deposit.

Clause 6: Posted rental prices.

Clause 7: Tourist tax.

Clause 8: Consumption of water and electricity.

Clause 9: Entrance & check in.

Clause 10: Departure & check out.

Clause 11: How the customers should leave the property.

Clause 12: Pets.

Clause 13: Garbage.

Clause 14: During the customers stay.

Clause 15: Standard property rules.

Clause 16: Damages.

Clause 17: Parential liability.

Clause 18: Lost of keys.

Clause 19: Luggage of storage.

Clause 20: Emergency calls - out of hours.

Clause 21: Extra equipment for the property.

Clause 22: Umbrella & BBQs in the property.

Clause 1. Booking

To reserve the accommodation you the customer has to pay 40% of the total rent within 5 working days after the booking of your rental property. The remaining 60% must be paid 5 working days before the customers arrival. This can be paid by Visa, Master card or a bank transfer. The accommodation WILL NOT be allowed to be occupied by the customer, under any circumstances, if the entire rent and security deposit HAS NOT been paid in full before the start of the customers rental.

The booking process is simple. Choose a property, book online and then ait for us at Begur Rentals to get in touch with you directly with a follow up email. We at Begur Rentals, will send you a confirmation email within 12 hours after you have booked the property. You also need to confirm and agree to our terms and conditions by completing the booking. Once you the customer have completed the booking then you have declared that you agree to our term and conditions.

If you have not received an email within 12 hours, please first check your spam inbox first. If you cannot find it, then get in touch with us at: [email protected].

Clause 2. An outline of the procedure of how the reservation is made by the customer.

At the time of making the reservation the person who makes the reservation must declare how many people will occupy the property. The customer will be sent an email with a link to "Guest-up" where the customer can fill out the information that they need to provide. The information the customer needs to be given is the following:

• Full Name.

• Nationality.

• Country of the residence.

• Address.

• Gender.

• The amount of people who are over 16 years old and the number of individuals under 16 years old. 

This is mandatory. It will have to be accompanied by a photography of either the customers passports, DNI´s or identification documents.

Every person who is going to occupy the property during the rental booking will need to provide documentation. Importantly this documentation must be provided simultaneously to the reservation booking.

All of this information needed is in accordance with the law IRP/418/2010, August 5 2010. This law has been enforced since October 1, 2010. It means that Begur Rentals is obligated to register and notify the General Directorate of the Police located in Catalonia of all individuals who are staying in their properties and how long they are staying in the property. As mentioned before this is mandatory.

Clause 3. Reservation changes.

If the property cannot be accompanied due to force majeure reasons (reasons beyond Begur Rentals control) we at Begur Rentals, reserves the right to substitute the property for another with similar or better characteristics. As stated. this substitution will only be carried out in cases of force majeure.

Clause 4. Cancellation policy.

The cancellation policy at Begur Rentals is as follows:

• More than 60 days from the day of entry: 100% refund.

• More than 30 days from the day of entry: 50% refund.

• Less than 29 days from the day of entry: 0% refund.

Clause 5. Deposit and Security deposit.

Deposit?

To confirm your booking, you will need to pay a deposit of 40%. This needs to be paid up to 3 working days after you have made the booking.

Security deposit?

Before your arrival, you will be asked to pay a security deposit. This covers any damage that may occur in the property during the customers stay.

How the security deposit is processed. Upon arrival, the customer will have to pay a security deposit which varies in monetary amount due to the property. The security deposit will be placed by the customer from the card that the customer has allocated. The security deposit will be blocked on the customers card and released at the end of the customers stay once the property has been verified by us at Begur Rentals to be in a sound condition. Sound condition refers to the customer leaving the property in the same conditions when they arrived at the property. The release of the security deposit will be given back to the customer within a week after their holiday has ended but only if there is no incident. If there is an incident refers to damage to the property, furniture or equipment or additional fines incurred from over consummation of electricity or water usage or for not deposing of garbage after leaving the property. We will provide evidence of the incidents reported by our staff members, as well as clear explanation of why and how much we at Begur Rentals will have to be reimbursed for the damages. As said, this will be withdrawn from the security deposit.

Clause 6. Posted rental prices.

The price shown on the web include:

• Final cleaning.

• Sheets, towels, bath mats and kitchen towels for the people who occupy the accomodation.

They DO NOT include the security deposit, the tourist tax, or any additional services.

Clause 7. Tourist tax.

The posted price on our webpage does NOT include the current tourist tax rate.

The tourist tax is the Catalonia Law of 5/2012, imposed on March 20, 2012, in regards to the fiscal, financial and administrative measures that the Parliament of Catalonia imposes in regards to tax on individuals whom stay in tourist establishments. 

Clause 8. Consumption of water and electricity.

Water consumption is controlled by a online meter reading. It is measured by the Catalonia Water Company. In case the water consumption during the customers stay is more than allowed by the Drought Decree, a fine will be paid by the customers. Currently, 200 litres per person per day.

Electricity consumption is also controlled. If the electricity consumption is over the properties normal consumption during the customers stay the customer will be charged from the security deposit according to consumption and will be paid at the price of KW for the days of the stay. Meter reading will be done at the entrance and at the exit. It varies depending on the property size. Over consumption considers the charging of electric cars, motorhomes, caravans, and campers, which are NOT ALLOWED to be charged at our properties.

Electric cars, motorhomes, caravans, and campers are NOT permitted to be charged at our, Begur Rentals, properties. If the customer has an electric car, a motorhome, caravan, or a camper we at the Begur Rentals can inform the customers where they can charge these vehicles in destinated zones around the area of Begur.

Clause 9. Entrance & Check in.

Entrance into a property occurs between 16:00PM to 20:00PM on the allocated day of the customers arrival. In case the customer does not arrive before 20:00PM, the customer will need to inform the agency of Begur Rentals in advance of their arrival day, so that we at Begur Rentals can inform the customers how they will collect they keys. In the case the customer has not paid the security deposit or if there is outstanding monetary owe for the booking pending then the customer will not be able to access the property until this has been paid. The customer can pay via the "Guest-up" link that we, Begur Rentals, send to the customer after they have made the booking.

The property CANNOT be occupied by more than the number of individual the customer has indicated during their booking process. As stated, before due to the properties tourist license there is a how many individuals can occupy the property which we at Begur Rentals indicated on our website. In case there are additional individuals that are over the threshold of the property occupancy number in the property, the agency of Begur Rentals will give the customer two options, the first is that the additional individual vacate the property within 24 hours of their arrival or the second option is that we, Begur Rentals, will cancel the reservation and make all customers vacate the property. In this case, the customer will lose their security deposit and the money they spent on the rental for their booking.

Early check-in needs to be requested at least 2 weeks in advance of the customers arrival. We at Begur Rentals cannot guarantee that we can provide early of late check-in´s. This is because it depends on availability. During high season (June, July & August) we do not allow requests due to our large number of bookings and our cleaners availability.

Clause 10. Departure & Check-out.

Departure and check out from the property is at 10:00AM or before. Early check-out needs to be requested at least 2 weeks in advance of the customers arrival. We at Begur Rentals cannot guarantee that we can provide early of late check-out. This is because it depends on availability. During high season (June, July & August) we do not allow requests due to our large number of bookings and our cleaners availability.

Clause 11. How the customer should leave the property.

The property must be returned in the same or a similar condition as to when the customer arrived at the property at the beginning of their booking.

Before the customer leaves the customer must make sure that all doors and windows are closed and locked. All the lights must be switched off and all the properties keys need to be returned. If not a fee of 100€ will be incurred for each key missing.

The customer is responsible for throwing away their garbage, at the allocated garbage zones located around Begur. As stated, before in case garbage is left in the property or if the property is returned in a dirty or messy condition, you, the customer will lose 250€ of your, the customers, security deposit for the extra clean of the property.

If the property has a barbecue, it is customers responsibility for leaving the barbecue clean before leaving the property. If the cleaners from Begur Rentals find the barbecue dirty, an additional cost of 60€ will be taken from the customer security deposit because that will cover the additional cleaners fees needed.

When the customer vacates the property, it is the customers responsibility to close all the umbrellas, parasols, and awnings. Also, if the property has a swimming pool and the lights are manual. It is the customers responsibility to turn them off when not in use.

All the air conditioning, heating, and lighting needs to be switched off by the customers when they vacate the property.

The customer needs to depose of their garbage after they vacate the property. If they do not, then 250€ will be taken from their security deposit.

Clause 12. Pets.

Pets are strictly prohibited unless previously agreed with the agency of Begur Rentals. If the agency detects that there is a pet without the agency Begur Rentals permission, the security deposit will not be refunded and depending on the situation Begur Rentals may require the customer to leave the accommodation immediately.

If a pet is allowed in the property, an extra cleaning costs will have to be paid by the customer, for the extra cleaning after they have left. The cleaning costs between 40€ - 100€ depending on the property size.

Clause 13. Garbage.

At the time of entry the customer will be given a green plastic card to access the garbage areas in Begur. In addition in the property the customer will find information on the back of the front door concerning garbage collection and also it will provide the location and details of the nearest garbage zones.

DO NOT leave garbage in the house or garden for hygiene and to avoid invasions of ants, insects and animals.

If the customer does not depose of their garbage after they vacate the property, then 250€ will be taken from their security deposit.

Clause 14. During the customer stay.

In the event of finding or causing damage to either the property, the furniture or the properties equipment, you, the customer must immediately notify BEGUR RENTALS, SL in order for them resolve the damage as soon as possible.

Problems or incidents involving the WIFI connection or telephone service are independent of the agency of Begur Rentals. But we, at Begur Rentals will do everything in our power to resolve the problem. As said, WIFI and telephone problems are external to our agency and so there is only so much we can do.

During the day all exterior lights should be turned off. This is VERY IMPORTANT, as it is the customers responsibility of how much electricity is consumed.

Customers cannot leave floats or toys in the swimming pool when the swimming pool is not in use. This is to ensure the proper functioning of the swimming pool filters, otherwise the swimming pool will turn either green or cloudy. If this occurs, then the swimming pool will have to closed until maintenance is able to bring the water back to the correct chemical levels. Which we at Begur Rentals are not responsibility for.

Electric cars, motorhomes, caravans, and campers are NOT permitted to be charged at our, Begur Rentals, properties. If the customer has an electric car, a motorhome, caravan, or a camper we at Begur Rentals can inform the customers where they can charge these vehicles in destinated zones around the area of Begur.

Customers cannot leave sun loungers, children´s toys, or garden furniture on the lawn at night. This is to ensure the proper function of the properties automatic water irrigation.

Importantly, it is the customers responsibility to close all the umbrellas, parasols, and awnings if it is windy or if there is heavy rain or before they go to sleep or if they are absent from the property. As these equipments are sensitive to the weather and they break easily. If any of this equipment gets damaged due to the reasons above, then the monetary amount to fix the damage will be taken out of the customers security deposit. 

If the property has a swimming pool and the lights are manual. It is the customers responsibility to turn off them off when not in use.

Regarding furniture and utensils. If the customer moves any interior or exterior furniture, it must be put back in its original place before the customers leaves the property. This includes beds, sun loungers and chairs.

Coal barbecues only use charcoal. The customer can NEVER use wood or firewood. If a fire occurs at the property due to this, the customer will have to pay a fine to the local authorities for the call and pay for the damage at the property to the owner.

If the property has air conditioning, the air conditioning is only allowed to go up to 24 degrees during the summer periods of June, July and August. When the air conditioning is on in the property it is the customers responsibility to have all the doors and windows closed when in use. And the customers responsibility to turn off the air conditioning when the customer leaves the property.

As stated before, failure to comply with any of these rules or conditions may result in the loss of the customers security deposit.

Clause 15. Standard Property rules.

• Smoking is prohibited inside the property.

• Parties are NOT allowed at the property.

• Groups of young people under the age of 18 years old are NOT allowed.

• The customer is NOT allowed to make noise after 23:00PM at night. If the police are called to the property. A fine will be enforced according to the current legal regulations.

• The house CANNOT be occupied by more people than those indicated on the reservation.

• Electricity consumption will be monitored. It is the customers responsibility to maintain consumption allowance. A electricity meter reading will be carried out at the start and end of the customers stay. If the amount of the KW consumed is over the allowance, then the customer will have to pay the additional fees via their security deposit.

• Water consumption will be monitored via the properties water meter which is read weekly. In case the consumption of the water is more than allowed by the Drought Decree, a fine will be paid by the customer.

• Air conditioning when is use all doors and windows need to be closed. When the customer leaves the property the air conditioning needs to be switched off. During the customers stay the temperature of the air conditioning cannot go higher than 24 degrees.

• In case the customers DO NOT compliant with the following rules above the security deposit. WILL NOT be refunded and we at Begur Rentals may require the customer to leave the property immediately. In this case, the customer will also lose their rental payment.

Clause 16. Damages.

If you, the customer finds damage at the property you, the customer needs to notify the agency of Begur Rentals as soon as possible so that the problem or the damage can be solved as soon as possible. Otherwise, this damage will be attributed to the customers on the day of departure from the property. In addition, the property will be thoroughly inspected by Begur Rentals staff. We advise our customers not to wait until the last day of their vacation to inform Begur Rentals, as they could be fined for the damages.

Clause 17. Parental Liability.

Parents are responsible for any damages caused by children under this responsibility. We define children as individuals under the age of 18 years old.

Parents have a duty to monitor and control their children at the property and, to make them comply with the rules.

• Parents are active agents and are responsible for the following damages:

• Minors causing the damages.

• Or as passive subjects.

• Victims of the damage.

• Exonerating the property or the agency of Begur Rentals from any responsibility, civil or criminal, for any damage that minors may suffer in or at the property.

Clause 18. Lost of keys.

If the customer has lost a set of keys to a property, they will be charged 100€ for a replacement set. If this has not be paid before the customer leaves, this will be taken out of the customers security deposit.

If the customer has locked themselves out of the property, and a lock smith is needed to be called to sort out the locks, a standard 250€ will be charged. If the situation is more complicated and further charges are needed the customer will have to be charged for this. If this has not be paid before the customer leaves, this will be taken out of their security deposit.

Clause 19. Luggage storage.

We can offer storage for your luggage as a customer. But we only hold our customers luggage until the end of the day of your arrival. Our offices are open from 09:00AM - 17:00PM.

We DO NOT allow the luggage to stay overnight in our office. It must be picked up before 17:00PM on the appointed day.

Clause 20. Emergency calls - out of hours.

You can contact us, at Begur Rentals, outside of office hours. If no one answer, please write a WhatsApp message indicating your telephone number, name of the property, your name and explaining the problem. We will contact you as soon as possible.

If the reason for the call is unjustified or non-urgent trip, or if it due to negligence on part of the customer, Begur Rentals reserves the right to charge 300€ fine. If this has not be paid before the customer leaves, this will be taken out of their security deposit.

Clause 21. Extra equipment for the property.

• Beach towel rental: 5€ per towel per week + 21% VAT = 6,05€.

• Extra big towels rental: 23€ per towel per week + 21% IVA = 27,83€.

• Extra single towels rental: 18€ per towels per week + 21% IVA = 21,78€.

• Rental of a baby crib/ cot is 25€ per week per unit + 21% IVA = 30,25€.

• Rental of a highchair is 25€ per week per unit + 21% IVA = 30,25€.

Highchairs and baby cribs/ cot need to be rented in advance as we at Begur Rentals have a limited availability of these units.

Air conditioning additional charges:

• Apartments 30€ per week.

• Casa 50€ per week. Properties with occupy under 6 people.

• Villas 70€ per week. Properties with occupy above 6 people.

Rent of an extra bed: 150€ per week + 21% IVA = 181,50€.

Clause 22. Umbrellas & BBQs in the property.

Yes, our properties do provide umbrellas & BBQs but NOT all properties. Before you book your holiday, please check the description section on our webpage to look for the umbrella or the BBQ icon. If the icon is not there, then the property does not have these features. If you are unsure, please contact us directly at: [email protected].

We cannot add a BBQ or an umbrella to a property. It is the owners responsibility to have this feature in their property. It is the customers responsibility to check before booking that this feature is part of the property.

Properties with umbrellas have ONLY one standard umbrella no more. We DO NOT provide additional umbrellas. If there are additional umbrellas that is because the owner has provided the additional umbrella to the property. We only replace umbrellas if they are broken or if the umbrella is missing from the property. If this is the case, please contact us directly and we will get it sorted out.

The acceptance of these clauses implies that the lesses declares that they, as a customer has carefully read all the terms and conditions set forth above that they have understood each clause and is willing to comply with and respect them. Likewise, it declares that the customer is aware that a failure to comply with any of them will result in the customers to loose the security deposit. If not, a penalty expressly shown in the terms and conditions provided in each section if it exists will be implemented.

The signature of the holder of the booking reservation implies that they accept all of the terms and conditions.