Frequently Asked Questions
It is simple. Choose a property, book online and then wait for us to get in touch with a follow up email. We will send you a confirmation email within 12 hours after you have booked the property. You also confirm to our terms and conditions by completing the booking.
If you have not received an email within 12 hours, please get in touch with us at: [email protected].
Deposit?
To confirm your booking, you will need to pay a deposit. This needs to be paid up to 5 working days after you have made the booking.
Security Deposit?
Before your arrival, you will be asked to pay a security deposit. This covers any damage that ay occur in the property during our stay. This deposit will be used to cover the cost of any replacement or repairs needed, upon the presentation of evidence if you, as the customer, have incurred at the property.
If no damage has occurred during your stay, then a full refund will be given back to you 7 days after you have left the property.
- More than 60 days from the day of confirmed booking: 100% refund.
- More than 30 days from the day of confirmed booking: 50% refund.
- Less than 29 days from the day of confirmed booking: 0% refund.
Yes, there is a local tourist tax that needs to be paid as an additional cost. It is mandatory for anyone over the age of 16 years old to pay 1€ per day of their stay. Recent changes in tex brackets means that the 1€ is now taxed with 21% IVA tax, making it 1,21€ per day.
If you have any further questions about this, please contact us at: [email protected].
Check-in is at 16:00PM (local time) on the day of your arrival of your booking. Check-out is at 10:00AM (local time) on the day of your departure of your booking.
Early check-in or late check-out needs to be requested at least 2 weeks in advance of your arrival. We cannot guarantee that we can provide early of late check-ins and check-outs. It depends on availability. During high season (July & August) we do not allow requests due to bookings.
When does the entry/ exit system (EES) start?
EES will begin in October 2025. It will be introduced in stages and is expected to be fully in place by April 2026. This will apply to anyone who is not an EU citizen or a citizen of the Schengen area.
Do I need an ETIAS now?
No. You don´t need an ETIAS for travel at present. The EU plans to launch ETIAS towards the end of 2026.
You collect your key from our office, at Plaça Portal d´en Paloma, 1, Local 3, 17255, Begur, Spain. We have two different opening times according to low season and high season.
Low season: Monday until Friday 09:00AM - 14:00PM.
High season: Monday until Friday 09:00AM - 17:00PM & Saturday 09:00AM - 13:00PM.
Outside these times the keys will be in locked key boxes that are located next to the office doors. Details of the codes will be provided 2 weeks before your arrival. If you have not received this information, within the 2 weeks, please email us at: [email protected].
The standard cleaning of a property is once a week. This includes a change of linen aka bedding and towels.
Daily cleans or more than one clean per week can be requested. This can range from having the whole house cleaned or specific areas. Also, we can organise a daily changing of bed sheets and towels. As well as, laundry services, such as dry cleaning or ironing. These services are additional costs. Contact us at: info@begurrentals.com for further information. You can also go to our concierge section on our web page to find further information.
You can check if the property has air conditioning but going to the description area of the property on our webpage and looking for the air con icon. If the property does not have this icon, it means that this property does not have air con.
Air con is charged as an extra:
- Apartments 30€ per week.
- Casas 50€ per week.
- Villas 70€ per week.
Not all our properties allow pets. However, some of them do. If you check the description area on each property you can see an animal icon that will inform you that the property does allow pets. If there is NO icon then the property does NOT allow pets.
An extra cleaning fee for pets will need to be paid in advance of 50€.
If you are unsure if the property does not allow pets, you can email us to confirm on [email protected].
We provide extra towels in our properties, but this is with additional charges. The charges are found below. We need you to contact us 2 weeks in advance of your arrival with details on what you want in the property and how many so we can get it organised for you arrival.
- Big Towels (per week) 23€ plus 21% IVA = 27,83€
- Single Towels (per week) 18€ plus 21% IVA = 21,78€
- Beach Towels (per week) 5€ plus 21% IVA = 6,05€
If you get in touch with us within a month, in advance, of your arrival we can arrange the special occasion in your property prior to your arrival. If you email us directly on [email protected] with the details, we contact you back as soon as possible.
We also provide concierge services at all our properties. Further details can be found in our concierge section on our webpage.
If the customer has lost a set of keys to a property, they will be charged 80€ for a replacement set. If this has NOT be paid before the customers leaves, this will be taken out of the customers security deposit.
If the customer has locked themselves out of the property, and a lock smith is needed to be called to sort out the locks, a standard 250€ will be charged. If the situation is more complicated and further and further charges are needed, the customer will have to be charged for this. If this has not be paid before the customer leaves, this will be taken our of their security deposit.
We can offer storage for your luggage as a customer. But we only hold our customers luggage until the end of the day of your arrival. Our offices are open from 09:00AM - 17:00PM.
We DO NOT allow the luggage to stay overnight in our office. It must be picked up before 17:00PM on the appointed day.
You can contact us, at Begur Rentals, outside of office hours. If no one answer, please leave a message indicating your telephone number, name of the property, your name and explaining the problem. We will contact you as soon as possible.
If the reason for the call is unjustified or non-urgent trip, or if it due to negligence on part of the customer, Begur Rentals reserves the right to charge 300€ fine. If this has not be paid before the customer leaves, this will be taken out of their security deposit.
Yes, our properties do provide umbrellas & BBQs but NOT all properties. Before you book your holiday, please check the description section on our webpage to look for the umbrella or the BBQ icon. If the icon is not there, then the property does not have these features. If you are unsure please contact us directly at: [email protected].
We cannot add a BBQ or an umbrella to a property. It is the owners responsibility to have this feature in their property. It is the customers responsibility to check before booking that this feature is part of the property.
Properties with umbrellas have one standard umbrella. We DO NOT provide additional umbrellas. If there are additional umbrellas that is because the owner has provided the additional umbrella to the property. We only replace umbrellas if they are broken. If the umbrella is broken, please contact us.